Dana, Most employers judge their workers' comp program by the renewal. By the time a number shows up there, it has been decided for a year or more, mostly in the first hours of each injury and in what happened at the locations nobody was watching closely. The steps that hold that cost down are the same steps that tell an injured employee their employer is on their side: a clear first response, a real job to come back to, and someone who follows through. Doing right by your people and controlling your claims are not a trade. They are the same work. This month I am sharing three pieces on that work: what the employer has to capture before anyone calls the carrier, why transitional duty has to be written down before the injury happens, and why your company wide average is hiding the location that costs you the most. | 
